Service Charter



Service Charter


Purpose of this charter

This charter sets out the standards of service that you can expect from the staff of the ACT Civil and Administrative Tribunal. It tells you what services we provide, how you can help us to serve you and how you can give us feedback.

Our aim

To support the delivery of justice by the Territory’s law courts and tribunal.

What we do

  • Provide practical and procedural information about the work of the Tribunal and matters before it
  • Provide a counter service for enquiries and the lodgement of Tribunal documents
  • Assist with the preparation of applications to the Tribunal
  • Create and maintain Tribunal records, and provide safe custody for subpoenaed documents, and exhibits in our care
  • Collect fees and trust monies
  • Prepare and distribute tribunal lists
  • Provide administrative assistance to Tribunal members in the performance of their duties

What we won’t do

  • Give you legal advice or opinions
  • Recommend particular solicitors or firms
  • Do research for you

You can access our services by

  • Visiting us Level 4, 1 Moore St between 9.00am and 4.30pm
  • Calling us by phone on 6207 1740
  • Accessing our website at

You can expect us to

  • Be professional, polite and impartial
  • Provide a prompt and efficient service
  • Do our best to protect the welfare and rights of Tribunal users
  • Respond to enquiries promptly

You can help us by

  • Being punctual for Tribunal appointments
  • Providing accurate information and legible documents
  • Responding quickly to our requests
  • Treating our staff with respect
  • Complying with what is required of you by law
  • Taking responsibility for your matter and taking steps to obtain legal advice if needed

You can give us feedback by

  • Talking to a Tribunal staff member
  • Calling 1800 024 992
  • Sending a letter to the Principal Registrar, ACT Law Courts and Tribunal Administration, GPO Box 370, Canberra ACT 2601
  • Sending an email to