What happens after the application is filed?

After you have filed your application the ACAT will send a copy of the application to the other side to the dispute (called the respondent).  The application will be listed for a directions hearing before the Tribunal, and ACAT will send a notice setting out the time, date and place of the directions hearing to both the applicant and the respondent.

At the directions hearing the Tribunal will identify what the dispute is about, and discuss with both sides the best way forward to resolve the dispute.  The Tribunal will then make directions such as requiring the parties to file documents; to attend a preliminary conference at which agreed outcomes to the dispute can be explored; or to attend a hearing. 

While each application is individually managed, this flowchart sets out the most common paths to resolution of a retirement village dispute:


ACAT Flowchart

Click here for accessible version of this chart.